Reduce Support Costs with a Pro Technical Writer

Do you want to reduce the burden on your customer support? Do you want to engage your customers and help them to help themselves? Then you need professional technical documentation that is written from their perspective, not yours. And that’s where Craig Wright, technical writer at StrayGoat Writing Services, can help.

Working as a freelance/contract technical writer, I create high quality user guides, online help, wiki articles and training material that can:

  • Reduce your customer support costs
  • Improve your customers’ experience of your products
  • Enhance your brand
  • Add value to your products and services
  • Reduce the cost and time involved when training new staff.

With a degree in Technical Communication and over 19 years’ experience, I know exactly what it takes to produce clear, effective, and user-friendly documentation. Beginning from the perspective of your target audience, I will identify their needs and expectations, and then create documentation that is clear, concise, and communicates using terms they understand. With this information available at any time, either as user guides or online help, your customers can achieve their goals and enjoy your products to the full, without calling customer support.

Technical Writing Services

Technical Writer

Freelance Technical Writer - Craig WrightHello, I’m Craig Wright, an experienced technical author (technical writer) and copywriter, and director of StrayGoat Writing Services Ltd. I’ll make sure your online help, manuals, and wikis meet your users’ needs and promote the benefits of your products and services.

Why should you choose me as your technical writer? Because I’ve got the knowledge, technical writing abilities, and people skills to get the job done, and done right. I’ve been a technical writer for 19 years, so know how to produce quality documentation and as a fellow of the ISTC, I keep up-to-date with best practices and the latest ideas. Oh, I have a BA Hons in Technical Communication too, but that seems so long ago now!

Documentation Tools and Experience

Technical Writer - MadCap Flare
Most customers and recruiters want to know what help authoring tools (HATs) I use, so here we go: MadCap Flare, Atlassian Confluence, Microsoft Word, Adobe FrameMaker, and Adobe InDesign. I have also been trained to use Adobe Captivate and Adobe Illustrator, so can turn my hand to e-learning and simple infographics as well as being a technical writer.

My favourite tool is MadCap Flare, which I use to create HTML5 online help and PDFs (I am a certified MadCap Advanced Developer for Flare 11, so you can trust me to make your Flare project a success). I have also used Atlassian Confluence for creating wiki-style documentation pages.

Hire a Freelance Technical Writer

If you have tried to hire a contract or freelance  technical author in the past, you may have been deterred by agency fees. So here’s a welcome alternative – hire me directly as your technical writer and cut out the middle man. I can work for you on a contract or freelance basis, depending on your requirements, and am available to work remotely or across the Midlands (both East Midlands and West Midlands). To discuss your project, please get in touch today.

Get In Touch Now!


Currently working on:

MadCap Flare Online Help for NHS Out of Hours Service.

MadCap Flare User Guides and Zen Desk Articles for Time Sync Devices.

Next Expected Vacancy: January 2017