Reduce your Support Costs with StrayGoat Technical Author Services
Imagine if you bought a product that came complete with exceptional user guides and online help. How would it feel if every time you needed a little guidance or extra information, it was right there at your finger tips, written in a clear style that is easy to understand? Even better, what if you could access the information at any time of the day, and can even get it on your smartphone? You’d be pretty impressed, right? Well that is exactly the customer experience I can help your business provide.
Working as a technical author in the Midlands, I create high quality user guides, online help and training material that can:
- Reduce your customer support costs
- Improve your customers’ experience of your products
- Enhance your brand
- Add value to your products and services
- Reduce the cost and time involved when training new staff.
With a degree in Technical Communication and over 15 years’ experience, I know exactly what it takes to produce clear, effective, and user-friendly documentation. Beginning from the perspective of your target audience, I will identify their needs and expectations, and then create documentation that is clear, concise, and communicates using terms they understand. With this information available at any time, either as user guides or online help, your customers can achieve their goals and enjoy your products to the full, without calling customer support.
Hire a Technical Author without Paying Agency Fees
If you have tried to hire a contract technical author in the past, you may have been deterred by agency fees. So here’s a welcome alternative – hire me directly and cut out the middle man. I can work for you on a contract or freelance basis, depending on your requirements, and am available to work across the Midlands (both East Midlands and West Midlands). To discuss your project, please get in touch today.